Article State
Validated
Issue
I can't download a file, or otherwise access a file on Canvas.
Environment
- Canvas
- Web Browser
- Canvas Page
- Canvas Exam/Quiz
Resolution
Note: This is a troubleshooting article meant to teach reporters how to see link URLS.
- Sign into Canvas
- Go to your Course
- Direct your attention to the URL bar - take note of your Course URL. (Will look like https://psu.instructure.com/courses/#######)
- Navigate to the page where the link is reportedly broken.
- Hover your mouse (move your mouse pointer over the link without clicking.) over the reported link or file download.
- Take note of the page it's linked to: Does the course number differ than your course's number from step #3?
- Please refer to Canvas: Reusing Files for how to embed files or link to files on Canvas.