Article State
Validated
Issue
The GlobalProtect portal config and authentication cookies are stored in encrypted files on the host operating system with a .dat extension. Occasionally, the content of these files become corrupted or improperly referenced by the GP agent. Often, removing the .dat files will resolve connectivity issues.
Environment
- macOS
- GlobalProtect agent is installed and has previously connected to a VPN gateway
Resolution
Locate and remove all of the files with a ".dat" extension in these directory locations:
- /Library/Application Support/PaloAltoNetworks/GlobalProtect/ (Requires administrative privileges to modify the contents of this directory)
- /Users/<username>/Library/Application Support/PaloAltoNetworks/GlobalProtect/