A Host Information Profile (HIP) notification is presented to users who are using an unsupported version of the GlobalProtect agent software. This Knowledge Base article describes the following:

• Why am I seeing this "Unsupported Agent Version" notification?
• Does this impact my access to Penn State resources?
• How do I resolve this issue?

For more information about GlobalProtect, and a list of related articles, see KB0013431, GlobalProtect Remote Access VPN - Overview.

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Why am I seeing this "Unsupported Agent Version" notification?

If you receive one of these notifications, it means the version of GlobalProtect running on your computer is out of date and no longer supported. Out-of-date versions may cause issues or contain security vulnerabilities.

Notification with a yellow banner

This notification indicates that your version of GlobalProtect is out of date, but access to Penn State resources is not being restricted.

Notification with a red banner

This notification indicates that your version of GlobalProtect is dangerously out of date. To mitigate security vulnerabilities, access to the Penn State network and to the internet via the VPN is being restricted.

How do I resolve this issue?

Update your computer to the supported version of GlobalProtect. You can download the supported version of the GlobalProtect agent for your device from the Software Request website. (For help, see How do I Download and Install GlobalProtect?)

To Get Help

If you have questions or experience any difficulties, use any of the following methods to contact the IT Service Desk for help:

• Visit the IT Help Portal
• Call us at 814-865-HELP (4357)
• Email us at ITservicedesk@psu.edu