Article State
Validated
Issue
I need to know if there are finance-related tasks I need to do to add or maintain fee-based services for Sponsored Accounts. Do I still need an ITS Charge Account or Group?
Environment
- Sponsored Accounts that require services that involve a recurring fee
Resolution
ITS Charge Accounts and Service Groups are no longer used to assign fees associated with Sponsored Accounts. The approval and cost-recovery processes are handled automatically when you request the services.
- Use the Sponsored Account Management System to create a new Sponsored Account or Modify an existing account.
- Select the services required.
- If there are fees associated with the services you request, indicate the cost object to which the charges should be applied.
To learn more about available services and associated fees, see knowledge article What Kinds of Access and Services Come with a Sponsored Account? - When you submit the request, the system determines the approver associated with that cost object in SIMBA and sends them an email asking their approval.
- Assuming the request is approved, the Pinnacle system automatically handles the recurring charge.
Instructions for approvers may be found in knowledge article ServiceNow: Approving Service Requests.