Article Intended For

Penn State faculty, staff, students, and other affiliates who wish to get help with or learn more about two-factor authentication (2FA) at Penn State.

Introduction

If you've searched Penn State's knowledge base for help with a 2FA issue and can't find what you're looking for, or you just want to explore ways to make using 2FA easier and more convenient, you're in the right place.  This article provides links to all of the 2FA related articles in the Penn State public knowledge base. 

Article Body

Intro to Two-Factor Authentication (2FA)

• What is it?
• Who must enroll?
• Why does Penn State require students to enroll?
• Why does Penn State require employees to enroll?
• Which Penn State services and apps require it?
• How can I make Two-Factor Authentication Easier?

Enrolling and Unenrolling from 2FA

• What devices and methods can I use to authenticate?
• How do I enroll?
• How do I unenroll?

Enrolling or Unenrolling a Device

• What constraints and requirements do I need to know about before I enroll a device? 

• How do I enroll this device?

• How do I unenroll a Device?
• Manage 2FA Devices and Settings for My Admin, Service, or Secondary User Account

Logging in and Authenticating with 2FA

• Ways to authenticate

• Customize My Settings and Devices
  
  • Use "Remember Me" so I don't have to authenticate so often
  • Enable cookies so "Remember Me" works
  • Change my default device
  • Automatically get a push or phone call when I log in
  • Change my device name

Resolving Issues with 2FA

Device Availability Issue

• I can't access my enrolled device(s)
• My device is lost, stolen, or damaged
• My device isn't listed on the 2FA Login Screen

Authentication Issue With:

Software or Security Related Issues and Error Messages

• "An SSL Error Has Occurred and a Secure Connection to the Server Cannot be Made"
• "Your Computer Software is Out of Date"
• How does the 2FA process define "out of date" software?
• Why does Duo flag Firefox Extended Support Release (ESR) as out of date?
• "We Have Detected Some Security Issues with Your Device"
• I got a request to authenticate when I wasn't trying to log In
• I'm in China and I Can't Download Duo Mobile to My Android Phone

General Troubleshooting

• Trouble logging in with 2FA
  
  

Using 2FA While Traveling

• Using 2FA While Traveling
• Using 2FA when traveling between time zones

If you still need help

• Check out Duo Security's Guide to Two-Factor Authentication
• Contact the IT Service Desk