Article Intended For

Penn State faculty, staff, students, and other affiliates who wish to get help with or learn more about multifactor authentication (MFA) at Penn State.

Introduction

If you've searched Penn State's knowledge base for help with a MFA issue and can't find what you're looking for, or you just want to explore ways to make using MFA easier and more convenient, you're in the right place.  This article provides links to all of the MFA related articles in the Penn State public knowledge base. 

We also welcome you to ask our chatbot any MFA questions or any IT-related questions you have! Our chatbot is trained to answer most MFA-related questions. If it can't assist with your question, you'll be put in touch with a live agent. 

Article Body

Intro to Multifactor Authentication (MFA)

• What is it?
• Who must enroll?
• Why does Penn State require students to enroll?
• Why does Penn State require employees to enroll?
• Which Penn State services and apps require it?

Enrolling and Unenrolling from MFA

• What devices and methods can I use to authenticate?
• How do I enroll?
• How do I unenroll?
• Add backup options for Microsoft Multifactor Authentication (MFA)

Enrolling or Unenrolling a Device

• What constraints and requirements do I need to know about before I enroll a device? 

• How do I enroll this device?

• How do I unenroll a Device?

Logging in and Authenticating with MFA

• Ways to authenticate

• Customize My Settings
  • Change my default device
  • Receive an Automatic Authentication to Phone
  • Disable App Lock

Resolving Issues with MFA

Device Availability Issue

• I can't access my enrolled device(s)
• My device is lost, stolen, or damaged
• My device isn't listed on the 2FA Login Screen

Authentication FAQ (Microsoft Authenticator):

• MFA: Common and Frequently asked questions about Microsoft MFA
• What security key tokens are supported by Microsoft MFA?
• I am not able to enroll in or authenticate MFA, with my Cisco Jabber Phone Number, it's not recognizing the keys I press.

      Using MFA While Traveling

• Using MFA While Traveling
• Using MFA when traveling between time zones

Authentication Issue (DUO Mobile ONLY):

Software or Security Related Issues and Error Messages (DUO Mobile ONLY)

• "An SSL Error Has Occurred and a Secure Connection to the Server Cannot be Made"
• "Your Computer Software is Out of Date"
• How does the 2FA process define "out of date" software?
• Why does Duo flag Firefox Extended Support Release (ESR) as out of date?
• "We Have Detected Some Security Issues with Your Device"
• I got a request to authenticate when I wasn't trying to log In
• I'm in China and I Can't Download Duo Mobile to My Android Phone

       WebSSO

• WebSSO: SSH configuration with Microsoft MFA
• WebSSO: Remote Desktop Services with Microsoft MFA
• WebSSO: Windows Hello for Business with Enterprise Active Directory bound Windows device setup

General Troubleshooting (DUO Mobile ONLY)

• Trouble logging in with 2FA

       If you still need help

• Check out Microsoft's MFA informational site 
• Contact the IT Service Desk