Effective Tuesday, February 28th, Penn State IT will launch a new order guide for requesting common hardware such as computers, docks, monitors, and accompanying consumable items like keyboards & mice. This will replace the current procurement request form; however, any items requested prior to February 28th using the previous procurement request form will still be processed and should not be requested again.
Accessing the Order Guide
To submit a hardware request, access the Penn State IT Service Portal.
From the portal home page, enter "hardware requests" in the "How can we help?" search bar and then select "Hardware Requests".
Completing the Describe Needs section of the Order Guide
To complete a new order guide request, enter/select a user in the "Requested on Behalf of" field. If this request is for an individual currently without a user id (new hire), the requestor may enter their credentials to progress through the form.
Upon completion, other fields will display and the "Business Area" will update based upon the "Requested on Behalf of" selection. If the requestor's credentials are being used on behalf of a new hire, the requestor should be in the same business area as the new hire to ensure that business area reporting is consistent at the time of review for approval.
Next, select the appropriate cost object and all applicable equipment types. This will affect the items that are eligible for selection on the next page.
A single delivery option is required. If using the On Campus Set-up location, and if the location is not known, as can be the case for new hires, an interim value can be entered to complete the form. Once the location is known, submit a ServiceNow ticket to have this field updated on all applicable requested items. Be sure to update the Service Offering to "Finance and Business: End-Point Management".
If the request is for a new hire, select the "New Hire" checkbox and enter the required "Needed By Date". This field can always be entered as an optional field even if the request is not for a new hire.
Any applicable comments can be entered in the optional "Additional comments" field. If you would like for additional users to be copied on the requested items once created, this can be stated here.
After all required fields have been completed, click "Next" at the bottom right corner of the screen to proceed to the Choose Options section of the form.
Completing the Choose Options section of the Order Guide
On the Choose Options section of the order guide, select the specific model(s) desired using the slider icon to the right of each desired model. Please note, the options available are based upon the hardware types selected on the previous page. If additional options are needed, click Back and edit the hardware types.
For each item, the quantity can be updated, and if desired, the item can be expanded to update the "Requested on Behalf of" field for some of the selected items.
If a custom model is requested, additional specification details will be needed.
After selecting all desired items, click "Next" at the bottom right corner of the screen to proceed to the Summary section of the form.
Completing the Summary section of the Order Guide
The summary screen will display with the current order for review. To make edits, click on "Edit Options" in the bottom right corner of the screen to return to the "Choose Options" section of the form. To place the order, click "Order Now" at the bottom right corner of the screen.
Upon successful completion, a REQ summary page will display.
Your request will go through an approval process before being sourced by the Penn State IT DSEM Endpoint Management team. When the requested items are ready for deployment and delivery, a member of the Penn State IT DSEM Deskside Support team with work with you to arrange a delivery date and time.