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MyE911 - Emergency Response Application for macOS


21.0 - Updated on 04-27-2023 by Patty Rees (plr14)

20.0 - Updated on 04-26-2023 by Patty Rees (plr14)

19.0 - Updated on 01-05-2023 by Patty Rees (plr14)

18.0 - Updated on 09-20-2022 by Patty Rees (plr14)

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15.0 - Updated on 09-13-2022 by Patty Rees (plr14)

14.0 - Updated on 09-07-2022 by Eric Shumac (eas6002)

13.0 - Updated on 08-31-2022 by Brian Ladrido (bhl104)

12.0 - Updated on 08-31-2022 by Patty Rees (plr14)

11.0 - Updated on 08-29-2022 by Eric Shumac (eas6002)

10.0 - Updated on 08-29-2022 by Eric Shumac (eas6002)

9.0 - Updated on 08-22-2022 by Eric Shumac (eas6002)

8.0 - Updated on 08-22-2022 by Eric Shumac (eas6002)

7.0 - Updated on 08-22-2022 by Eric Shumac (eas6002)

6.0 - Updated on 08-19-2022 by Eric Shumac (eas6002)

5.0 - Updated on 08-19-2022 by Eric Shumac (eas6002)

4.0 - Updated on 08-02-2022 by Brian Ladrido (bhl104)

3.0 - Updated on 08-02-2022 by Brian Ladrido (bhl104)

2.0 - Updated on 07-01-2022 by Brian Ladrido (bhl104)

1.0 - Authored on 06-30-2022 by Brian Ladrido (bhl104)

Article Intended For

Penn State faculty and staff who will install and configure the MyE911 emergency response application on a self-managed desktop, laptop, or tablet with a macOS operation system.



In this article:

Step-by-Step Instructions

The images associated with the below instructions may vary slightly based on your device.

Device Requirements

  • You must have an active Penn State telephone number issued through the University’s VoIP telephone system.
  • Your telephone number is set up with softphone calling capability, you have the current softphone applications installed, and your PSU ID is set up to make and receive calls on your device.
  • Your machine must be running IOS 10.13 or higher and Java 11 or higher.

Four Steps to Complete the MyE911 Emergency Response Application Installation

  1. Download and install the application.
  2. Register your device with MyE911.
  3. Set your locations in the MyE911 Web Portal.
  4. Validate your first location through the 933 Validation Center.

1. Download and Install the MyE911 Software

  1. Download the application from Software at Penn State.
  2. Click on the Penn State button to log on.
  3. Find MyE911 in the Productivity section.
  4. Click the Download button.

  5. Click Download on the file.

  6. Click on the Software Installation File, then drag and drop it into your Applications folder.


  7.  Click Open.

  8. Verify that the URL is populated in the "Host" field, then click Save.

    Note: If you do not receive the pop-up “Device Registration” window, launch MyE911 from applications.


2. Register Your Device

  1. The MyE911 application will open a Device Registration window. Enter your Penn State email, formatted as
  2. Click Send to receive a secure Verification Code in your email.

  3. Copy the Verification Code from the email  (This email may arrive in your Spam folder).
    Note: If you receive a pop-up message stating MyE911 wants access to control “System Events,” click OK.

  4. Open MyE911 from Programs and continue with the registration process.
    Note: If you do not receive the verification email, submit a ticket through the Penn State IT Help Desk.
  5. Enter the code in the Device Registration Window and click Verify.

    (You will receive a notification stating your device has been activated.)


If you do not see a Device Registration window or you see this notification, please skip to the modified instructions to complete the installation. 

Network Discovery in progress



3. Set Your Locations in the MyE911 Web Portal

You can add and store multiple locations for your device, e.g., home, campus, or hotel. However, only ONE will be considered your current location at any time. You will use the Manage Locations menu item in the portal to add, remove, and set locations as current.


  1. Right-click the MyE911 Icon in the System Tray in the system tray.
    Note: Make sure your browser is active and not minimized.
  2. Select Open.
  3. Click Manage Location on the portal webpage.
  4. Click Add Location and Set as Current button.

    Add Location and Set as Current button

  5. Complete the required fields in the Add Location window.
    Include a name for the location, its physical s
    treet address, city, state, and zip code.
    Add more specific information in the Location Information field, such as an apartment number.

  6. Click Add and Set as Current Location.
    Note: If you receive an error stating that the “address provided is not properly formatted” or you want to enter the name of a campus building, please skip to the section below, titled Alternate Address.


4. Validate Your First Location Using the 933 Validation Center

  1. Open the softphone application on your device and Dial 9-3-3.
  2. Listen for the 933 Validation Center audio to confirm your phone number and location.
    Note: If your phone number and location confirmed by the 933 Validation Center do not match your current location, submit a ticket through the Penn State IT Help Desk for assistance.

    (example shown in the Jabber softphone application)

Alternate Addresses

Use an Alternate Address if you received an error message, “The address provided is not properly formatted,”  or if you want to use the name of a campus building as a location.

  1. Click the Alternate Address view located beneath the Address field.
  2. In the Add Location window, you can keep or change the Location Name.
  3. House Number is either your house or office number.
  4. Street Name is either the street name or a campus building name 
  5. Enter City, State, and Zip.

    Add Alternate Location Detail

  6. Click the blue button “Add and Set as Current Location” to save the location.

Modified Installation Instructions

These instructions are for anyone who can not proceed with the installation as expected. You will continue the installation directly through the MyE911 Portal.

  1. Open the MyE911 Portal:
  2. Enter your Penn State email and click Next.

    Set up window in the portal

  3. Follow the online instructions to Register Your Device and Set Your Current Location.
  4. Complete the installation by Validating Your Locations with the 933 Validation Center.
    Note: MyE911 will NOT prompt you to the validation step

MyE911 Management Options

You can perform the actions below by right-clicking the MyE911 application icon in your system tray.

  • Open: This opens the MyE911 portal where you can access these options from the Menu Selector on the left.
    • My Location: validate that MyE911 correctly detected your current location
    • Manage Locations: view and manage your saved locations
    • User Details: view & update your information
    • Help: review the current User Guide
  • Snooze: Snooze location input prompts for up to 24 hours.
  • Settings: Edit the setting input911.
  • About: MyE911 application Information.
  • Exit: If you exit MyE911, your location will no longer be sent to an emergency response center upon dialing 9-1-1.

    How to open MyE911 Options from Icon in system tray


To Get Help

For further assistance, please submit a ticket through the Penn State IT Help Desk.


Attachments 933 Location Verification.pngMyE911 Portal setup 1.pngMyE911 Right Click Icon.pngMyE911_macOSDownload.pngMyE911_softwarerequest.pngPSU Email.pngTicket Request.pngVerification.pngWindows Downloader File.pngMyE911 Download.pngMyE911 Download.pngMyE911 Add Location and Set as Current.pngAdd Alternate Location Detail.pngAdd and Set As Current Location.pngAdd Location Detail.pngAdd Location.pngDownload Opener.pngDownloader.pngHost Email.pngMAC Downloader File.pngWindows Downloader File.png