This site requires JavaScript to be enabled

How do I clear Cache and Cookies on my computer?

16845 views

9.0 - Updated on 02-28-2022 by Sarah Nachtman (sen5133)

8.0 - Updated on 03-29-2021 by Sherri Graven (sbg13)

7.0 - Updated on 11-11-2020 by Sherri Graven (sbg13)

6.0 - Updated on 05-14-2020 by Kevin Morgan (kbm2)

5.0 - Updated on 05-04-2020 by Roger Files (raf)

4.0 - Updated on 04-22-2020 by Elisha Wu (ejw5285)

3.0 - Updated on 04-22-2020 by Elisha Wu (ejw5285)

2.0 - Updated on 04-22-2020 by Elisha Wu (ejw5285)

1.0 - Authored on 04-18-2020 by Elisha Wu (ejw5285)

Article State

Validated

Issue

Issues that are caused by the web browser (Googe Chrome, Firefox, Safari, Internet Explorer, etc.) can sometimes be solved by clearing cache and cookies.

Environment

  • Windows
  • Apple
  • Firefox
  • Google Chrome
  • Safari
  • Internet Explorer
  • Explorer Edge

Resolution

NOTE: When clearing cache and cookies, you will want to ensure that all cache and cookies are cleared. You will also want to fully close out of all windows of the browser in question ("quit" if you are using a Mac computer) once you have completed the process in the links.

Firefox:

  1. https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
  2. Please ensure that the option "Cookies and Site Data" is checked. You will want to skip step 4.

Google Chrome:

  1. https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
  2. Please ensure that the time range is set to "All time" when clearing.

Microsoft Edge:

  1. https://support.microsoft.com/en-us/help/10607/microsoft-edge-view-delete-browser-history
  2. Ensure time range is set to "All time"
  3. Ensure that "Cookies and other site data" and "Cached images and files" are checked.

IE 9 or Higher:

  1. https://support.microsoft.com/en-us/help/17438/windows-internet-explorer-view-delete-browsing-history
  2. Ensure that "Temporary Internet files and website files" and "Cookies and website data" are checked

Safari:

  1. https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/13.0/mac/10.15
  2. Use the "Remove stored cookies and data" option. You will want to select "Remove All"
  3. KB0016192: How do I clear cache and set cookies in Safari.

 

Additional Help

  1. Review How do I clear cache and cookies on my phone or tablet?
  2.  Review: How do I open a Private/Incognito Window?