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How do I clear Cookies and Cached Site Data?

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19.0 - Updated on 02-21-2024 by Sandy Confer (sld5401)

18.0 - Updated on 12-07-2023 by Penny Hockenberry (pqb4)

17.0 - Updated on 11-17-2023 by Sarah N (sen5133)

16.0 - Updated on 11-10-2023 by Sarah N (sen5133)

15.0 - Updated on 11-10-2023 by Sarah N (sen5133)

14.0 - Updated on 09-07-2023 by Tim Martin (tqm5444)

13.0 - Updated on 06-30-2023 by Tim Martin (tqm5444)

12.0 - Updated on 06-30-2023 by Tim Martin (tqm5444)

11.0 - Updated on 03-23-2023 by Sarah N (sen5133)

10.0 - Updated on 03-23-2023 by Sarah N (sen5133)

9.0 - Updated on 02-28-2022 by Sarah N (sen5133)

8.0 - Updated on 03-29-2021 by Sherri Graven (sbg13)

7.0 - Updated on 11-11-2020 by Sherri Graven (sbg13)

6.0 - Updated on 05-14-2020 by Kevin M (kbm2)

5.0 - Updated on 05-04-2020 by Roger Files (raf)

4.0 - Updated on 04-22-2020 by illy Wu (ejw5285)

3.0 - Updated on 04-22-2020 by illy Wu (ejw5285)

2.0 - Updated on 04-22-2020 by illy Wu (ejw5285)

1.0 - Authored on 04-18-2020 by illy Wu (ejw5285)

Article State

Validated

Issue

Issues that are caused by the web browser (Googe Chrome, Firefox, Safari, Microsoft Edge, etc.) can sometimes be solved by clearing cookies and cached site data. Examples: Pages loading content slowly | Received errors such as PR_CONNECT_RESET_ERROR, ERR_CONNECT_RESET_ERROR, 400 Bad Request Error, 431 Request header fields too large, or 500 Internal Server Error, Header too larger error

Environment

OS:

  • Windows
  • Apple
  • Linux
  • Android
  • iOS

Browsers:

  • Brave
  • Firefox
  • Google Chrome
  • Microsoft Edge
  • Opera
  • Safari

Resolution

 

On Desktop/Laptop:

NOTE: When clearing cache and cookies, you will want to ensure that the time period is set to "All Time" or "Everything". Please also fully close all windows of the browser in question ("Quit" if you are using a Mac computer) once you have completed the cookie-clearing process.

Brave:
  1. Instructions to Clear Cookies and Site Data in Brave
  2. Ensure the following:
    • Using the "Basic" tab
    • The time range is set to "All time"
    • Both "Cookies and other site data" and "Cached images and files" are checked.
Firefox:
  1. Instructions to Clear Cookies and Site Data in Firefox
  2. Ensure the following:
    • Both options, "Cookies and Site Data" and "Cached Web Content", are checked.
Google Chrome:
  1. Instructions to Clear Cookies and Site Data in Chrome
  2. Ensure the following:
    • Using the "Basic" tab
    • The time range is set to "All time"
    • Both "Cookies and other site data" and "Cached images and files" are checked.
Microsoft Edge:
  1. Instructions to Clear Cookies and Site Data in Edge
  2. Ensure the following:
    • The time range is set to "All time"
    • Both "Cookies and other site data" and "Cached images and files" are checked.
Opera:
  1. Instructions to Clear Cookies and Site Data in Opera
  2. Ensure the following:
    • Using the "Basic" tab
    • The time range is set to "All time"
    • Both "Cookies and other site data" and "Cached images and files" are checked.
Safari:
  1. Instructions to Clear Cookies and Site Data in Safari
  2. Ensure the following:
    • "Prevent cross-site tracking" and "Block all cookies" are unchecked.
    • Use "Remove All" under "Manage Website Data"

 

On Phone/Tablet:

NOTE: When clearing cache and cookies, you will want to ensure that the time period (if an option) is set to "All Time" or "Everything".

Android:
iOS:


 

Additional Help:

 

Revised by Sandy Confer (sld5401)
Last modified 2 months ago