Penn State Service Management

Article Intended For

Penn State faculty, staff, students, and affiliates who use the GlobalProtect Remote Access VPN when learning or working remotely.

Introduction

An anti-virus application must be installed and operating according to specific requirements for computers to be permitted access to Penn State's internal resources while connected to the GlobalProtect Remote Access VPN. This article details out those requirements. (These requirements do not apply to mobile devices.)

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Anti-Virus Requirements

The following requirements apply to devices running Windows, macOS, or Linux operating systems. (They do not apply to mobile devices.)

Anti-virus application must be installed
Real-Time Protection (RTP) must be enabled (this may be referred to by some vendors as Auto-Protect, Real-Time Scanning, etc.)
Virus definition version must be less than 30 days old

NOTE: The Office of Information Security provides Anti-Virus recommendations, please see https://security.psu.edu/education-training/anti-virus/ for more information.

NOTE: If you have updated your computer's anti-virus in response to a popup window, you may need to finish by resubmitting your host profile. See KB0013921, How to Resubmit Host Profile.

How to Get Help with the GlobalProtect Remote Access VPN

If you have questions or experience any difficulties, use any of the following methods to contact the IT Service Desk for help:

Visit the IT Help Portal
Call us at 814-865-HELP (4357)
Email us at ITservicedesk@psu.edu

Links

For more information and lists of related Knowledge Base articles, see the following:

GlobalProtect Remote Access VPN - Minimum Anti-Virus Requirements