Article Intended For
Penn State VoIP telephone and voicemail users who need to verify telephone/voicemail ownership or make a change to ownership.
Introduction
Where ownership is not correctly assigned, email notifications of new voicemail (Single Inbox) will not be delivered properly.
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Step-by-Step Instructions
To change ownership of the telephone or voicemail service: Penn State Telephony Services Request To verify the accuracy of ownership before changing the telephone or voicemail service: Follow the numbered instructions below. |
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1. Connect to the Penn State VPN. 2. Visit my.voip.psu.edu |
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3. Click - Voicemail Settings |
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If you cannot advance beyond the screen above, you may need to use the VPN connection for security. Off-campus networks will not provide the secure connection you need.
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4. Click - Messaging Assistant |
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If you cannot advance beyond the screen above, your User ID is NOT correctly assigned to voice mailbox, and notifications will not be delivered to you. Let us help you. Please submit a request to change your voicemail ownership. Penn State Telephony Services Request - I want to change Voice/Voicemail Ownership, a Password, or Single Inbox Notifications.
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5. Check the accuracy of the Name and Phone number associated with your voicemail and telephone. |
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To Get Help |
If you have questions or experience any difficulties, use any of the following methods to contact the IT Service Desk for help:
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Links
For more information about how voicemail and email work together, review Single Inbox - Index of Informational Articles