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Telephony - How to reset your Voicemail PIN

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9.0 - Updated on 06-27-2023 by Brent Korman (bak175)

8.0 - Updated on 03-21-2023 by Brent Korman (bak175)

7.0 - Updated on 11-30-2022 by Brent Korman (bak175)

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4.0 - Updated on 03-16-2021 by Brent Korman (bak175)

3.0 - Updated on 06-02-2020 by Gregory Fox (gdf24)

2.0 - Updated on 02-22-2020 by Brent Korman (bak175)

1.0 - Authored on 09-06-2018 by Brent Korman (bak175)

ARTICLE INTENDED FOR:

Faculty and Staff

INTRODUCTION:

How to reset your VoIP voicemail PIN (for those with Cisco VoIP voicemail).

STEP-BY-STEP INSTRUCTIONS:

From the portal only:

  1. Go to "https://my.voip.psu.edu".  (You'll be prompted to login with your Penn State AccessID and Password.)
  2. Click on "Voice Mail".
  3. Click on "Settings"
  4. Click on "Passwords".
  5. Click on "Change PIN".
  6. Enter your "New PIN" (numeric only, minimum 4 characters).
  7. Enter your new PIN again to "Confirm New PIN".
  8. Click on [Save].

Note: To reset the Voicemail PIN on a shared line, you will need to submit a Telephony Services Request

LINKS: