Article Intended For
Penn State faculty, staff, students, and affiliates who use multifactor authentication (MFA).
Introduction
This article explains what to do when you get a new phone to replace a phone that's currently enrolled for use with multifactor authentication.
Article Body
Note: This article pertains to individuals who have previously enrolled a phone number. If you need to enroll a phone number please follow the steps in MFA: Add (Enroll) a Phone Number
New phone has same number
Both phones are smartphones
- Don't need to enroll new phone.
- No additional action required to use phone call or SMS text methods of authentication with your new phone.
- To use the Microsoft authenticator app install and reactivate your Microsoft authenticator app.
Both phones are non-smartphones
- Don't need to enroll new phone.
- No additional action required to use phone call or SMS text methods of authentication.
One phone is a smartphone, the other is not
- You must first unenroll the old phone; then enroll the new one.
- If you have access to another enrolled device you may enroll your new phone yourself.
- If don't have access to an enrolled device other than your old phone, call the IT Service Desk for assistance.
New phone has a different number
- You must unenroll the old phone and enroll the new one.
- If you have access to another enrolled device you may enroll your new phone yourself.
- If don't have access to an enrolled device other than your old phone, call the IT Service Desk for assistance.