Article Intended For
Penn State faculty, staff, students, and other affiliates currently enrolled in two-factor authentication (2FA).
Introduction
For more information see What is Duo Mobile Push?
Step-by-Step Instructions
- Go to WebAccess.psu.edu or to the website you wish to log in to.
- On the WebAccess login screen, enter your user ID and password, and click Login.
- If it's not already selected, select the smartphone or tablet you wish to use from the Device drop-down.
NOTE: Make sure the screen on that device is unlocked (unless you wish to authenticate using your Apple Watch, in which case your phone must be locked). - Click Send Me a Push.
A request to approve login is sent to the device you're using to authenticate (your smartphone, tablet, or Apple Watch).
The notification shows the name of the resource requesting authentication (in this case, WebAccess) and offers the option to Approve or Deny the request.
NOTE: If Send Me a Push is not displayed as an option, you may need to re-activate Duo Mobile. For additional information, see knowledge base article Activate or Re-Activate Duo Mobile on My Smartphone to Receive Duo Push and Duo Passcodes. - Follow the onscreen instructions on your phone or tablet to approve the request.
The website you're logging in to appears as soon as you approve the authentication request.
Where to Find Help if Duo Push Isn't Working:
- No Duo Push Option on the 2FA Login Screen
- 2FA: I'm no longer receiving Duo Push Notifiations on My Enrolled Smartphone