This site requires JavaScript to be enabled
An updated version of this article is available

How do I clear Cache and Cookies on my computer?

13445 views

19.0 - Updated on 02-21-2024 by Sandy Confer (sld5401)

18.0 - Updated on 12-07-2023 by Penny Hockenberry (pqb4)

17.0 - Updated on 11-17-2023 by Sarah N (sen5133)

16.0 - Updated on 11-10-2023 by Sarah N (sen5133)

15.0 - Updated on 11-10-2023 by Sarah N (sen5133)

14.0 - Updated on 09-07-2023 by Tim Martin (tqm5444)

13.0 - Updated on 06-30-2023 by Tim Martin (tqm5444)

12.0 - Updated on 06-30-2023 by Tim Martin (tqm5444)

11.0 - Updated on 03-23-2023 by Sarah N (sen5133)

10.0 - Updated on 03-23-2023 by Sarah N (sen5133)

9.0 - Updated on 02-28-2022 by Sarah N (sen5133)

8.0 - Updated on 03-29-2021 by Sherri Graven (sbg13)

7.0 - Updated on 11-11-2020 by Sherri Graven (sbg13)

6.0 - Updated on 05-14-2020 by Kevin M (kbm2)

5.0 - Updated on 05-04-2020 by Roger Files (raf)

4.0 - Updated on 04-22-2020 by illy Wu (ejw5285)

3.0 - Updated on 04-22-2020 by illy Wu (ejw5285)

2.0 - Updated on 04-22-2020 by illy Wu (ejw5285)

1.0 - Authored on 04-18-2020 by illy Wu (ejw5285)

Article State

Validated

Issue

Issues that are caused by the web browser (Googe Chrome, Firefox, Safari, Internet Explorer, etc.) can sometimes be solved by clearing cache and cookies.

Environment

  • Windows
  • Apple
  • Firefox
  • Google Chrome
  • Safari
  • Internet Explorer
  • Explorer Edge

Resolution

NOTE: When clearing cache and cookies, you will want to ensure that all cache and cookies are cleared. You will also want to fully close out of all windows of the browser in question ("quit" if you are using a Mac computer) once you have completed the process in the links.

Firefox:

  1. https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
  2. Please ensure that the option "Cookies and Site Data" is checked. You will want to skip step 4.

Google Chrome:

  1. https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
  2. Please ensure that the time range is set to "All time" when clearing.

Microsoft Edge:

  1. https://support.microsoft.com/en-us/help/10607/microsoft-edge-view-delete-browser-history
  2. Ensure time range is set to "All time"
  3. Ensure that "Cookies and other site data" and "Cached images and files" are checked.

IE 9 or Higher:

  1. https://support.microsoft.com/en-us/help/17438/windows-internet-explorer-view-delete-browsing-history
  2. Ensure that "Temporary Internet files and website files" and "Cookies and website data" are checked

Safari:

  1. https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/13.0/mac/10.15
  2. Use the "Remove stored cookies and data" option. You will want to select "Remove All"
  3. KB0016192: How do I clear cache and set cookies in Safari.


Additional Help

  1. Review How do I clear cache and cookies on my phone or tablet?