Update the Recovery Email Address for Your Penn State Account

Article Intended For

Penn State faculty, staff, students, and other affiliates.

Introduction

This article provides instructions for updating your recovery email address. To learn more about recovery email accounts, see knowledge article What Is a Recovery (Secondary) Email Address and What Is It Used For?

Step-by-Step Instructions

   Students who have applied for admission but have not yet started classes:

• Contact undergrad or graduate Admissions Office:

   All Others:

1. Go to the Security Settings page on the Penn State Account Management Website (https://accounts.psu.edu).
2. In the Account Recovery Settings section, click Recovery Email.
3. Enter the email address you want Penn State to use as a secondary contact and click Update.

Additional Tips

• Be sure that the email address you provide:
  
  • Is entered correctly, without typos,
  
  
  • Includes @ and the provider (Example: joe_shmoe@gmail.com),
  • Is not a Penn State email address (Example: js123@psu.edu), and
  • Is one you can readily access.
    
    
• If the email address you provide is a Comcast (xFinity) account:
  
  • Your spam filtering preferences must be set to Save a Copy of Emails Marked as Spam for you to receive the emails from Penn State Account Management. 
  • See Set Email Filters or Spam Filters – Xfinity Connect Help for Comcast / xFinity's instructions for checking or changing spam filtering preferences.
    
    
• In the Account Management website, the Recovery Email on the Security Settings page and Secondary Email under Personal Information > Contact Details are the same thing. If you update your email address in either of those places, the change will be reflected in the other.