Article State
Validated
Issue
My local IT support updated my version of GlobalProtect VPN and now I can't connect to it. I click "connect" and nothing happens. I've already tried restarting my computer and power cycling my router.
Environment
- GlobalProtect VPN
- Windows
Resolution
1. Open the GlobalProtect agent from the system tray
2. Click the GlobalProtect icon to open it and then click on the three-line hamburger menu and choose settings
3. Under Portals, click secure-connect.psu.edu, then click delete
4. If you are logged in under the Account section, click the Sign Out button as well.
5. Click the X to close the window
6. Open GlobalProtect again from the system tray, when prompted for a portal address enter vpn.psu.edu and click connect