Article Intended For
Penn State faculty, staff, students, and affiliates who need a private connection to secured Penn State resources when learning or working remotely.
Introduction
The GlobalProtect service will not work until your workgroup or unit has been provisioned.
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Use this document to find resources to assist with connecting to secured Penn State resources via the GlobalProtect Remote Access VPN (Virtual Private Network) when learning or working remotely. |
Article Body
Penn State IT is committed to serving the mission of our University and the protection of our critical resources. By downloading and installing the GlobalProtect Remote Access VPN according to the directions that best match your devices, you will maintain access to the secured Penn State resources you’ve used before. See the informational material below to help you get this critical access tool running on your computer or mobile device.
What is the GlobalProtect Remote Access VPN?
The GlobalProtect VPN (Virtual Private Network) is a private connection required to access secured Penn State resources, such as the VoIP Portal for managing your telephone settings, LIAS (Library Access), and sophisticated security Enclaves. If you are not sure whether you should use the VPN, please contact the Penn State IT Service Desk.
Instructions for Downloading and Installing the GlobalProtect Remote Access VPN
- If you use a computer that allows you to install and uninstall programs on your own, use the following instructions:
KB0013419 - GlobalProtect Remote Access VPN: Windows OS |
KB0013420 - GlobalProtect Remote Access VPN: MacOS 10.x |
KB0016224 - GlobalProtect Remote Access VPN: MacOS 11.1 |
KB0013424 - GlobalProtect Remote Access VPN: Linux OS |
KB0013422 - GlobalProtect Remote Access VPN: iOS |
KB0013423 - GlobalProtect Remote Access VPN: Android |
- If you use a computer that depends on local IT support to install and uninstall programs:
Your local IT support staff is aware of the VPN changes and can help you. Please follow their direction or reach out to them with your questions. If you are unsure how to contact local support, reach out to the Penn State IT Service Desk for help.
How to Get Help with the GlobalProtect Remote Access VPN
- Visit the
- Call us at 814-865-HELP (4357)
- Email us at