MyE911 - Location Tracking Software - Overview

Penn State faculty and staff using a softphone calling application on a desktop, laptop, or tablet. 

Location tracking capability is now required for those dialing 9-1-1 from a softphone, such as Cisco Jabber. The Federal Communications Commission (FCC) made a recent rule change to strengthen enhanced 911 service (also called E911) to ensure accurate location information. Devices with cellular calling plans are not required to install and use MyE911, as the cellular network will automatically route emergency calls and provide locations to responding agencies.

To comply with the new federal legislation and the Penn State General Counsel requirement, Penn State IT has selected MyE911 software to work with softphone calling applications, such as Jabber, on desktops, laptops, or tablets. Furthermore, audits will be conducted to maintain compliance with the enhanced 911 service.

How MyE911 Protects You

MyE911 is an application that tracks and validates your desktop/laptop/tablet’s current location. MyE911 routes 911 emergency calls made with softphones to the nearest Public Service Answering Point (PSAP) and provides a physical address for emergency response.

This tracking software is not required for mobile phones or tablets will cellular calling capability.
Calls to 911 are automatically routed to emergency responders and locations provided through the cellular network.

Device Requirements 

• You must have an active Penn State telephone number issued through the University's VoIP telephone system.
• Your telephone number is set up with softphone calling capability, such as Jabber, you have the current softphone applications installed, and your PSU ID is set up to make and receive calls on your device.
• Your device must be running Microsoft Windows 7.1 SP1 or Higher.

How To Download and Install MyE911

If you use a computer that allows you to install and uninstall programs on your own, use the following instructions:

• Windows: KB0018419 – Unified Communications with Cisco Jabber: MyE911 (Windows)
• macOS:  KB0018420– Unified Communications with Cisco Jabber: MyE911 (macOS)

If you use a computer that depends on local IT support to install and uninstall programs:

• Please contact your local IT directly or use Get Support for installation assistance.

To Get Help

For assistance with Cisco Jabber or MyE911: Get Support

• Federal Legislation (Act 911)

Related Knowledge Base Articles:

• KB0018419 – MyE911 Location Tracking for Windows
• KB0018420 – MyE911 Location Tracking for macOS
• KB0018519 – MyE911 Location Tracking Software for Jabber - FAQ