Article State
Validated
Issue
A proxy, such as your Mac's application layer firewall or Global Protect VPN is blocking traffic from Zoom's servers. This error ONLY affects the desktop version of Zoom.
Environment
- Zoom
- Macintosh OS
- Global ProtectÂ
Resolution
To Add a Firewall Exception for Zoom:
1. Go to System Preferences
2. Go to Security & Privacy
3. Go to Firewall and click Firewall Options
4. Click the plus button (+), then click on zoom.us.
5. Click Add to let allow incoming connections from Zoom.
If this problem persists when connected to Global Protect, please proceed to:
1. Uninstall Global Protect
2. Reinstall Global Protect
Please be certain to follow each step in the help article for your operating system. Missing Step #4 can result in blocked traffic to Zoom's servers.
NOTE: If you need to access a meeting and don't have time to do the above, a short term workaround is to access your meeting by logging into zoom.psu.edu and joining your meeting in your web browser. The web version of Zoom is unaffected by this error.
If You Only See This Error Upon Login Attempt
1. Make sure you are selecting the 'SSO' button
2. Make sure you enter PSU as your company domain.
3. Proceed to enter your Penn State access ID and password
If you require further assistance, please feel free to open a ticket or chat.