ARTICLE INTENDED FOR:

IT staff whose units do not yet subscribe to the Penn State Service Management Program

INTRODUCTION:

How IT staff who have no access to ServiceNow can view articles in the IT Knowledge Base.

ARTICLE BODY:

To view articles in the IT Knowledge Base, click on this link: http://pennstate.service-now.com/kb, which will take you to the ServiceNow Knowledge Portal. Use the features of the portal to find knowledge articles that you need.

Note: this will also work for IT staff who do have access to ServiceNow, although these staff can also view and write articles by logging into ServiceNow, 

LINKS:

· ServiceNow Knowledge Portal

TOPICS/KEYWORDS:

Penn State Service Management Program, Knowledge Management, Knowledge, Knowledge Portal, knowledge articles