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Cisco Jabber Softphone - Introduction

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Article Intended For

Penn State faculty and staff.

Introduction

Be more productive from anywhere on any device with Cisco Jabber. Cisco Jabber is a softphone application for Windows, Mac, and mobile devices (IOS/Android). With Cisco Jabber, faculty and staff can bring their Penn State phone number with them when they are away from their office. Supported Cisco Jabber services include audio/video calling, instant messaging, and voicemail.

Cisco Jabber is considered a feature enhancement to the University's telephone service and is provided at no additional charge as part of your administrative telephone number (on up to three devices).  Cisco Jabber is licensed for Penn State knowledge workers (based upon the roles: faculty, staff, employees, and emeritus).  Individuals in the roles of Member or Student (ex: student employees) can be added upon department request and the department would start the process by requesting a new VoIP line (University phone number) for that individual.

 

MyE911 Application is Required for 9-1-1 Calling Using Jabber

The MyE911 application is not required for devices that also have a cellular calling service installed.

To use the Cisco Jabber softphone to dial 9-1-1 from your computer or tablet, you must also have the required MyE911 location tracking application installed and configured on your device. The MyE911 application will provide your physical location to emergency responders the same way our cellular network routes our locations to responders. Learn more about MyE911 here.

 Benefits of Cisco Jabber

  • Use your University telephone number to make or receive audio and video calls on or off campus.
  • Chat with others logged into the system, individually or in group chats.
  • Place calls by searching the Penn State Enterprise Active Directory or create contact lists.
  • Find colleagues, see if they are available, and collaborate using your preferred method.

Use Cases

  • Enable mobility for faculty and staff to make or receive calls associated with their University number from virtually anywhere. Calls from devices use your University telephone number, avoiding disclosing personal information.
  • Enable stationary faculty and staff to make or receive calls associated with their University number via cell phones or Bluetooth devices with computers in a wireless fashion.
  • Enable faculty and staff to initiate chats or calls directly from contact lists on O365 Outlook meetings or emails.
  • Enable faculty and staff to listen to and/or forward voicemails.
  • Provides seamless transition of calls between devices (i.e. shift an ongoing call from a phone set to a Jabber app on a cell phone as you leave your office)

 Device Requirements for using Cisco Jabber 

  • You will need a Penn State telephone number issued through the University's VoIP telephone system
  • Enable your office phone number and PSU Access ID for Cisco Jabber services by submitting a request for "Cisco Jabber."
  • The use of a headset (Wired or Bluetooth) is recommended for better call quality.
  • Using a webcam is optional.
  • If your device does not have a cellular calling plan, you must also install and configure the MyE911 location tracking application. Learn more about MyE911 here.

 

Step-by-Step Instructions

How to Get Cisco Jabber

  1. Submit a request for Cisco Jabber.
  2. Download the app needed for each of your devices.

Cisco Jabber Installation for Android

Cisco Jabber Installation for iOS

Cisco Jabber Installation for macOS

Cisco Jabber Installation for Windows

Help

Contact the Penn State IT Service Desk online at Get Support or at 814-865-HELP (4357).

Knowledge Base:

Yammer: Jabber Feedback

 

Links