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Unified Comunications with Cisco Jabber: MyE911 (macOS)

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Article Intended For

Cisco Jabber softphone users

Introduction

RedSky MyE911 version 4.12

This guide is intended to provide instruction on how to install the MyE911 application and provide an overview of the MyE911 application.

Installation Requirements

To ensure proper functionality of the MyE911 Client application, the following conditions must be met:
 
• A MyE911 client user must be pre-provisioned in RedSky’s Horizon Mobility Portal by by Penn State EIT Infrastructure Voice Services
 
• MyE911 installation file has been downloaded onto the client device
 
• JAVA 11 or higher is required to properly upgrade the application, or a machine running version 10.13 of macOS
 
Installation File

Step-by-Step Instructions

Installation

  1. Drag and drop the MyE911 application into your Applications folder.
  2. In the “Settings” pop-up specify the “Host” specified below:
     
    https://anywhere.e911cloud.com
     
  3. Specify a destination folder (optional) and click “Next”.
  4. Click “Install”.
  5. Following installation, from the menu bar, select the MyE911 application to start MyE911.
  6. In the “Device registration” pop-up from the MyE911 Client. Enter your Penn State email (formatted "abcd1234@psu.edu")address then click “Send”.
  7. You will then be emailed a verification code.
  8. You should receive an email with a verification code This email may arrive in your Spam folder.
  9. Enter the verification code into the “Device Registration pop up window.
  10. Once your device is verified you should receive a macOS notification telling you that your device has been activated.
  11. If user uninstalls MyE911, a warning will appear before final uninstallation.

Configuration (macOS User guide)

Setting Current Location
1. Launch the MyE911 Client application. This can be done by right clicking the MyE911 icon that appears in your task bar, or toolbar. (See image below)
Note: If the user right clicks the icon – the following options appear:
• Open – opens the MyE911Web User Interface (UI) in your default browser
• Snooze – snooze location input prompts for up to 24 hours
• Settings – edit settings for MyE911
• About – MyE911 application information
• Exit – exit the application; however, if you exit out of MyE911 your location will no longer be sent to an emergency response center upon dialing 9-1-1
 
2. If the MyE911 application cannot determine your location, the MyE911 application will open the MyE911 Web UI, via your default browser, prompting you to select your ‘Current Location’.
3. Enter the address or location name of your ‘Current Location’. The drop-down will auto-populate with a list of locations or addresses that closely match the information you’ve input. The locations can be:
  • “Corporate Locations” – locations which have been provisioned by your Administrator for your company. These will have a building icon.  Penn State building locations have not been provisioned at this time, due to the use case(s) scoped in the initial deployment.
  • “Personal Locations” – locations which you have previously added via the MyE911 web UI. These will have a house icon.
Select the location which best describes where you are physically located at the moment, and this will be set as your ‘Current Location’. The “My Location” page will display a green success alert with information about your ‘Current Location’.
 
You can always open the MyE911 web UI and view the “My Location” page to ensure that MyE911 has correctly detected your ‘Current Location’. You can also view this information from the “Manage Locations” page.
 
Adding a Personal Location and Set as Current Location
You can create new ‘Personal Locations’ and set them to be your ‘Current Location’. There are two ways to accomplish this from the “My Locations” page.
1. You can start entering an address in the available search field; preferably one that does not already correlate to a pre-existing Corporate or Personal Location. A drop-down will appear displaying a list of possible address matches that already exist in the system. If you select one of these addresses you will be presented with an “Add Location” form where you can supply a name and additional, detailed, information about their exact location.
2. You can also simply click on the “Add Location and Set as Current” button and enter the address directly via the “Add Location” form.
3. The “Add Location” form allows you to supply the needed information in order to save an address as a Personal Location (See image below). You will need to provide the following:
  • Location Name – a name that identifies the personal location (should not be the same name as other Personal Locations you may have)
  • Address – civic address for the location
  • Location Information – granular location information such as room, floor, suite, etc. (This is technically they “dispatchable location” – where emergencies services will look for you)
4. Click the “Add and Set as Current Location” button to save the location as a “Personal Location”, for future use, and set it as your ‘Current Location’.
 
Manage Locations
  • You can view all locations (Corporate or Personal) available to you from the “Manage Location” page. Corporate Locations are notated with a building icon. Personal Locations are notated with a house icon.
  • You can filter locations to show only Corporate Locations, only Personal Locations, or both.
  • You can set your ‘Current Location’, as well as edit and delete Personal Locations from this page. You cannot edit or delete Corporate Locations, which is why the edit and delete icons are not available for Corporate Locations.

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