Article Intended For
Penn State faculty and staff using Cisco Jabber on a desktop, laptop, or tablet.
Introduction
Effective Immediately MyE911 Location Tracking Software is Required for |
Location tracking capability is now required for those dialing 9-1-1 from a softphone, such as Cisco Jabber. The Federal Communications Commission (FCC) made a recent rule change to strengthen enhanced 911 service (also called E911). These rules ensure accurate location information when dialing 9-1-1 from any device using softphone technology. Devices with cellular calling plans are not required to install and use MyE911, as the cellular network will automatically route emergency calls and provide locations to responding agencies.
To comply with the new federal legislation and the Penn State General Counsel requirement, Penn State IT has selected MyE911 software to work with the Cisco Jabber application on desktops, laptops, or tablets. Furthermore, audits will be conducted to maintain compliance with the enhanced 911 service.
How MyE911 Protects You
MyE911 is an application that tracks and validates your desktop/laptop/tablet’s current location. MyE911 routes 911 emergency calls made with Jabber to the nearest Public Service Answering Point (PSAP) and provides a physical address for emergency response.
This tracking software is not required for mobile phone or tablets will cellular calling capability.
Calls to 911 are automatically routed to emergency responders and locations provided through your cellular network.
Step-by-Step Instructions
Prerequisites for Using MyE911 with Cisco Jabber at Penn State
(Cisco Jabber must first be set up with the assistance of the Penn State IT Voice technology team. Request Cisco Jabber Service )
- You have an active Penn State telephone number issued through the University’s VoIP telephone system.
- Your telephone number is set up with Jabber capability and your PSU ID is set up in the Horizon Mobility Portal.
- You have current Jabber software installed on your device.
How To Download and Install MyE911
If you use a computer that allows you to install and uninstall programs on your own, use the following instructions:
- KB0018419 – Unified Communications with Cisco Jabber: MyE911 (Windows)
- KB0018420 – Unified Communications with Cisco Jabber: MyE911 (macOS)
If you use a computer that depends on local IT support to install and uninstall programs:
- Please contact your local IT directly or use Get Support for installation assistance.
To Get Help
For assistance with Cisco Jabber or MyE911: Get Support