How do I remote into a Liberal Arts computer?

• Liberal Arts
• Remote Desktop
• Splashtop
• Mac
• Windows
• GlobalProtect

Prerequisites

• GlobalProtect must be installed and running when connecting to a Liberal Arts Windows Computer
• Splashtop Application or Splashtop via Web Browser
• If on campus with a laptop, you must be on PSU guest when using Remote Desktop
• If remote access has never been requested, please fill-out this form Liberal Arts Remote Desktop Access Request

From Windows to Windows

1. GlobalProtect must be running and connected
2. Click the Start Menu (Windows icon) in your task bar, search for Remote Desktop
3. In the Computer field, type your computer name Example: L2ITLA-WT0000.ad.psu.edu
4. Click "show options" button in the bottom left corner of the Remote Desktop Connection window
5. Add your Penn State username into the username field Example: PSU\abc123
6. Click “Connect”

From Mac to Windows

1. GlobalProtect must be running and connected
2. Open your Applications folder and locate Windows App
   
   1. You may need to go to the Apple Store and download Windows App
3. Click on the + symbol and Add PC
4. In the PC name field, type your computer name Example: L2ITLA-WT0000.ad.psu.edu
5. Click on the “User Account” drop-down field and select “Add user account”
6. Add your Penn State username into the username field Example: PSU\abc123
7. The password field is optional. This is your Penn State Access Account password
8. A friendly name is optional as well but useful if you are connecting to multiple machines
9. Click the “ Add” button
10. Double click the computer you just created to open the connection

From Mac/Windows to Mac

1. Login to the Splashtop website with your PSU email and password by using the “Single Sign-On login” option.
2. Navigate to “Computers” menu along the top of the page.
3. Locate your computer in the list.
4. Connect to it by clicking the screen icon along the right side or download and install the “Business App” via the top button on your personal PC.

NOTE: If you are using a Liberal Arts computer to remote into one of our computers, we can push the Business App out and install it remotely for you.

Troubleshooting

KB0015820 - How do I get on the internet after enabling GlobalProtect?