GlobalProtect Remote Access VPN - "Killer Network Service" Prevents Zoom Connection on Windows Computers

Software installed on some Windows computers is preventing some GlobalProtect users from connecting to Zoom meetings. This article describes options for addressing this issue.

The Killer Networking suite of tools is factory installed on Windows computers by some manufacturers, including Dell Inc. Unfortunately, this software can interfere when GlobalProtect users attempt to connect to Zoom meetings. If you experience this issue, the resolution is to turn off and disable the Killer Network Service as described below. If this is not immediately possible, as a workaround, you can temporarily disconnect GlobalProtect before connecting to Zoom meetings as described below.

Resolution: Turn off and disable the Killer Network Service

This option requires administrative privileges. If you do not have administrative privileges, contact the IT Service Desk (see below) and reference this article (KB0017946).

1. Do one of the following to open the Windows Services app:
   
   1. Click the Start button () and type Services.
   2. Choose Services App and click Run as administrator.
      
   --OR--
   
   1. Open the Windows Control Panel.
   2. Choose System and Security, then choose Administrative Tools.
   3. Right-click Services and choose Run as administrator.
2. Scroll through the list of services to find Killer Network Service.
3. Double-click the name to open the Properties dialog box for the service.
4. From the General tab, click the Stop button to stop the service. 
   
5. In Startup type, choose Disabled to prevent the service from restarting whenever you restart your computer.
   
6. Click OK.

Temporary Workaround: Disconnect GlobalProtect prior to Zoom meetings

To disconnect

1. Click the triangle to open the system tray, then click the GlobalProtect icon to open GlobalProtect.
   
2. Click the menu in the upper right corner of the GlobalProtect panel.
   
3. From the menu, choose Disconnect (or Disable).

To reconnect after the meeting

1. Click the triangle to open the system tray, then click the GlobalProtect icon to open GlobalProtect.
2. Click Connect (or Enable).
   

To Get Help

If you have questions or experience any difficulties, use any of the following methods to contact the IT Service Desk for help:

• Visit the IT Help Portal
• Call us at 814-865-HELP (4357)
• Email us at ITservicedesk@psu.edu