MyE911 - Emergency Response Application - Overview

Penn State faculty and staff using a softphone calling application on a desktop, laptop, or tablet. 

​Identifying the location of a 9-1-1 caller is now required for those using a softphone, such as Microsoft Teams Phone or Cisco Jabber/WebEx. The Federal Communications Commission (FCC) made a recent rule change to strengthen enhanced 911 service (also called E911) to ensure accurate location information.

Devices with cellular calling plans are not required to have MyE911, as the cellular network will automatically route emergency calls and provide locations to responding agencies.

 In this article:

1. How MyE911 protects you
2. Important: Responsibilities of softphone application users
3. Device requirements
4. How to download and install MyE911
5. To get help

How MyE911 Protects You

MyE911 is an application that saves the physical locations your enter for the device you are using; desktop/laptop/tablet location. MyE911 routes 911 emergency calls made with softphones to the nearest Public Service Answering Point (PSAP) and will provide the physical address you list as "current" to emergency responders.

This emergency response software is not required for mobile phones or tablets with cellular calling plans.

Important: Responsibilities of Softphone Application Users

The softphone user must be active in the setup and management of the MyE911 application.

1. The MyE911 application will remain installed on devices with softphone applications that do not have cellular calling plans.
2. The softphone users should add, remove, and update physical work locations in advance or when prompted by the MyE911 application.
3. Physical locations will be used only in case of an emergency dispatch and must be complete with the following:
   • Location Name (home, office, coffee shop)
     
   • Street Number
   • Street Name
   • City
   • State
   • Zip code
     
     

Device Requirements 

• You must have an active Penn State telephone number issued through the University's VoIP telephone system.
• Your telephone number is set up with softphone calling capability, your current softphone applications are installed, and your PSU ID is set up to make and receive calls on your device.
• Windows and macOS requirements can be found in their respective installation Knowledge Base articles.

How To Download and Install MyE911

If you use a computer that allows you to install and uninstall programs on your own, use the following instructions:

• Windows: KB0018419 – MyE911 Emergency Response application for Windows
• macOS:  KB0018420 –  MyE911 Emergency Response application for macOS
• Android and iOS applications can be found in their stores.

* Contact your local IT support for assistance or if you do not have administrative permissions to install the MyE911 software on your device.

To Get Help

For further assistance, contact the Penn State IT Service Desk online at Get IT Help or 814-865-HELP (4357).

Federal Communications Commission Act

• Federal Legislation (Act 911)

Related Knowledge Base Articles:

• KB0018419 – MyE911 Emergency Response Application for Windows
• KB0018420 – MyE911 Emergency Response Application for macOS
• KB0018519 – MyE911 Emergency Response Application - FAQ

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