Penn State Service Management

Article Intended For

Penn State faculty, staff, students, and affiliates who need a private connection to secured Penn State resources when learning or working remotely.

Introduction

Use this document to find resources to assist with connecting to secured Penn State resources via the GlobalProtect Remote Access VPN (Virtual Private Network) when learning or working remotely.

NOTE: GlobalProtect will replace Cisco’s AnyConnect as the official University VPN as of June 19, 2021. The AnyConnect VPN will no longer work as of that date. Once you have installed and enabled GlobalProtect, you should no longer use AnyConnect.

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Article Body

Penn State IT is committed to serving the mission of our University and the protection of our critical resources. By downloading and installing the GlobalProtect Remote Access VPN according to the directions that best match your devices, you will maintain access to the secured Penn State resources you’ve used before. See the informational material below to help you get this critical access tool running on your computer or mobile device.

What is the GlobalProtect Remote Access VPN?

The GlobalProtect VPN is a private connection required to access secured University resources such as protected network storage drives, SIMBA, security enclaves, or any intranet websites when working remotely. If you are not sure whether you should use the VPN, please contact the Penn State IT Service Desk.

The GlobalProtect VPN provides an additional layer of security, but is not required and will not interfere, when accessing public-facing services such as www.psu.edu, Microsoft O365 email, SharePoint, OneDrive, etc.

Instructions for Downloading and Installing the GlobalProtect Remote Access VPN

If you use a computer that allows you to install and uninstall programs on your own, use the following instructions:

KB0013419 - GlobalProtect Remote Access VPN: Windows OS

KB0013420 - GlobalProtect Remote Access VPN: MacOS 10.x

KB0016224 - GlobalProtect Remote Access VPN: MacOS 11.x

KB0013424 - GlobalProtect Remote Access VPN: Linux OS

KB0013422 - GlobalProtect Remote Access VPN: iOS

KB0013423 - GlobalProtect Remote Access VPN: Android

If you use a computer that depends on local IT support to install and uninstall programs:

Please reach out to your local IT support staff or the Penn State IT Service Desk to have GlobalProtect installed on your device.

How to Get Help with the GlobalProtect Remote Access VPN

If you have questions or experience any difficulties, use any of the following methods to contact the IT Service Desk for help:

Visit the IT Help Portal
Call us at 814-865-HELP (4357)
Email us at ITservicedesk@psu.edu

GlobalProtect Remote Access VPN - Overview