Unified Comunications with Cisco Jabber: MyE911 (PC/Laptop)

Cisco Jabber softphone users

RedSky MyE911 version 4.12

This guide is intended to provide instruction on how to install the MyE911 application and provide an overview of the MyE911 application.

Installation Requirements

Step-by-Step Instructions

Installation

1. Open the installer and begin the installation process.
2. In the “Advanced Settings” pop-up, copy and paste the url below into the Redsky Cirrus Cloud Host box. Click Save.

                 https://anywhere.e911cloud.com

3. Specify a destination folder (optional) and click “Next”.
4. Click “Install”.
5. Click “Finish”. 
6. You should then get a red popup called “MY device registration”.
7. Click onto the MyE911 popup or locate the icon in the service tray to begin the MyE911 device registration process.
8. In the “My Device registration” pop-up, Enter your Penn State email (formatted abcd1234@psu.edu) address then click “Send”.
9. You should receive an email with a verification code This email may arrive in your Spam folder.
10. Enter the verification code into the “My Device Registration pop up window.
11. Once your device is verified you should receive a Windows notification telling you that your device has been activated.
12. If user uninstalls MyE911, a warning will appear before final uninstallation.

Configuration (Windows User guide)

Setting Current Location

1. To launch the MyE911 Client application, right click on the MyE911 icon that appears in your task bar, or toolbar.

Note: When right clicking on the icon, you will see the following options:

• Open – opens the MyE911Web User Interface (UI) in your default browser

• Snooze – snooze location input prompts for up to 24 hours

• Settings – edit settings for MyE911

• About – MyE911 application information

• Exit – If you exit out of MyE911 your location will no longer be sent to an emergency response center upon dialing 9-1-1

2. Click Open
3. Set your current location by clicking the blue icon “Add Location and Set as Current”.
4. Enter the Location name and address of your ‘Current Location’. You may receive a drop-down menu that will auto-populate with a list of locations or addresses that closely match the information you’ve input.

The locations can be:

• “Corporate Locations” – locations which have been provisioned by your Administrator for your company. These will have a building icon.  Penn State building locations have not been provisioned at this time, due to the use case(s) scoped in the initial deployment.
• “Personal Locations” – locations which you have previously added via the MyE911 web UI. These will have a house icon.

5. Click “Add and Set Current Location” to set your current location. The “My Location” page will display a green success alert with information about your ‘Current Location’.

You can always open the MyE911 web UI and view the “My Location” page to ensure that MyE911 has correctly detected your ‘Current Location’. You can also view this information from the “Manage Locations” page.

Adding a Personal Location and Set as Current Location

1. Click on “My Locations”
2. Click onto “Add location and Set as Current”.   A drop-down may appear displaying a list of possible address matches that already exist in the system. Select correct address and click add.
3. Click the “Add and Set as Current Location” button to save the location as a “Personal Location”, for future use, and set it as your ‘Current Location’.

Manage Locations

• You can view all locations (Corporate or Personal) available to you from the “Manage Location” page. Corporate Locations are notated with a building icon. Personal Locations are notated with a house icon.
• You can filter locations to show only Corporate Locations, only Personal Locations, or both.
• You can set your ‘Current Location’, as well as edit and delete Personal Locations from this page. You cannot edit or delete Corporate Locations, which is why the edit and delete icons are not available for Corporate Locations.

https://softwarerequest.psu.edu/

1. Select Penn State
2. Products from top menu.
3. Jabber > Download
4. Select MyE911 installer for Windows.