Finding my MAC address - ROOMGEAR Support

FINDING A WIRELESS MAC ADDRESS

Any device that can connect to a wireless network has a unique MAC address. In order to register a wireless connection or connect a wireless device that is not compatible with the "psu" wireless network, you will need to find the wireless MAC address to get it connected. Use the support below to learn how to find the MAC address needed to connect to ROOMGEAR. 

DEVICES

Amazon Echo

1. Download the Amazon Alexa app to your phone or computer and sign in with your Amazon account.
2. Connect to the wireless network transmitted by your Echo device.
3. The wireless MAC address for your Echo can be found at the bottom of the Echo Setup screen in the Alexa app

For Amazon Echo that has been set up previously

1.  Download Amazon Echo App- if not already downloaded
2.  On the Home Screen>Devices>Echo and Alexa
3.  Click the device you want to add- Device should show "Offline"
4.  At the top right click the gear icon (settings)
5.  Scroll to the  bottom and click "About"
6.  Mac Address is listed

Amazon Fire TV

1.  Plug in your Amazon Fire TV stick into your TV
   
   • If this is the first time using this Fire TV device, the wireless MAC address will appear in the list of wireless networks during setup at the far-right of the list.
   • If this Fire TV stick has been used in the past, navigate to Settings > My Fire TV > About and the wireless MAC address will be listed on this screen

Android

1. Open settings apps.
2. Select About Phone/Tablet > Status
3. The MAC address will appear under Wi-Fi MAC address

Apple iOS

1. Open the setting apps.
2. Select General > About.
3. The Wireless MAC address is listed next to Wi-Fi address.

Apple TV

1. Plug in your Apple TV and follow the setup until you reach the step to connect a network.
2. Select PSU and attempt to Connect. This will fail, which is normal.
3. The Wireless MAC address should now be displayed on the Apple Tv’s screen.

Google Home

1. Plug in your Google Home
2. Download and open the Google Home app on your phone
3. You should see your Google Home listed. Select it then press Set Up
4. Accept the prompt allowing your phone to connect to your Google Home
5. Answer the setup questions listed
6. Enter the location of your Google Home and select continue
7. The wireless MAC address will be listed at the bottom right corner of the screen

Microsoft Xbox 360

1. From the Xbox 360 main menu, go to My Xbox > System Settings > Network Settings > Configure Network
2. Select the additional settings tabs and then select Alternate MAC address.
3. The wireless MAC addresses will be listed at the bottom of this screen.

Microsoft Xbox One

• If you are setting up your Xbox One for the first time:

1. 1. Complete the initial setup until you reach the network connection step.
   2. Attempt to connect to PSU. This will fail, which is normal.
   3. Select Fix it.
   4. Wait for the troubleshooter to fail.
   5. The MAC addresses will now be listed. Use Wireless MAC for Wi-Fi connections.

• If you have previously set up your Xbox One:

1. 1. From the Xbox One home screen, select Settings.
   2. Under the Console tab, select Network.
   3. Select Advanced Settings. The wireless MAC addresses will be displayed.

Nintendo 3DS

1. From the 3Ds’s main menu, go to System Settings > Internet Settings > Other Information.
2. Select Confirm MAC Address. The wireless MAC address will appear

Nintendo Wii

1. Select Wii Settings
2. Select Internet > Console Information
3. The wireless MAC address is listed under MAC

Nintendo Wii U

1. From the Wii U main menu, select System Settings
2. Select Internet > View MAC Address. The wireless MAC address will be listed.

Nintendo Switch

1. From the Switch's home menu, go to systems settings.
2. Scroll down and select Internet.
3. The MAC address will appear under System MAC address.

Roku

1. From the Roku home screen, select Settings > Player Info.
2. The wireless MAC address is listed next to Wireless MAC address.
   
   *Alternatively, on the back of your Roku there are a pair of six 2-digit pairs separated by colons, e.g. 00:0D:0A:1H:3G:5C One set is for the ethernet connector and the other is for the wireless connector.

Roku TV

1. Go to the network setup for wireless on the device
2. Let it do a scan
3. When the scan completes, navigate to the "scan again to see all networks" or "private network" options
4. The right-hand pane will show you your WiFi MAC address

Sony PlayStation 3

1. From the PlayStation 3 main menu, select settings > System Settings > System Information
2. The wireless MAC address will be listed on the screen.

Sony PlayStation 4

1. On the PlayStation 4 main menu, go to Settings > System > System Information
2. The wireless MAC address will appear next to MAC Address (Wi-Fi).

Sony PlayStation 5

1. On the PlayStation 5 main menu, select the gear icon in the upper-right > System > Console Information
2. The wireless MAC address will appear next to MAC Address (Wi-Fi).

ADDING YOUR DEVICE TO ROOMGEAR

Once you have found your wireless MAC address you will need to register it on the roomgear registration page. If your wireless connection doesn't work, double-check the address you entered during registration to make sure it is accurate. The connection will not work if the information isn't correct.