Article Intended For
Penn State faculty, staff, students, and affiliates who need a private connection to secured Penn State resources when learning or working remotely.
Introduction
The GlobalProtect VPN support guidelines below will assist with the selection of the appropriate GlobalProtect VPN Agent version. Penn State IT will test each release of the Agent software to verify compatibility with operating systems and to assess the impact of known bugs.
For more information about GlobalProtect, and a list of related articles, see KB0013431, GlobalProtect Remote Access VPN - Overview.
Click here to go to table of Agent Version Software Downloads
Article Body
Who Should Download/Install GlobalProtect Agent Software
- Penn State IT professionals
- Penn State University users who have been previously provisioned by IT Support Staff AND who have permission to download their own software.
How to Download the Proper GlobalProtect Agent
- Verify that your computer has been provisioned to accept the GlobalProtect download. If you are uncertain, contact your local IT support staff.
- Verify that your local IT support staff has NOT already installed the proper agent version.
- Find your computer's operating system and its associated PSU Preferred GlobalProtect Agent Version.
- Click the Agent Version number to download.
Recommendation Rating Categories
- PSU Preferred - This is the preferred agent version based on the highest compatibility of configured features, fewest known bugs, and security advisories. These are the only versions that will be supported by Penn State IT.
- Not Recommended - Some features are not supported by this version of the agent and the performance will be impacted.
- Not Permitted - This version of the agent may be blocked or restricted from accessing PSU resources while connected to the VPN system.
- Under Review - This is likely a new release of the software that has not been fully tested or not enough user validation has confirmed all required functions. The status of this version may change.
- No Release - This Agent Version software is not available.
GlobalProtect | Windows | Mac | Linux |
---|---|---|---|
(click number to download) |
Under Review |
Under Review |
No Release |
(click number to download) |
No Release |
No Release |
PSU Preferred
|
(click number to download) |
PSU Preferred |
PSU Preferred |
Not Recommended
|
6.1.3 (not available to download) |
Not Recommended
|
Not Recommended
|
Not Recommended
|
6.1.2 (not available to download) |
Not Permitted
|
Not Permitted
|
Not Recommended
|
6.0.7 (not available to download) |
Not Recommended
|
Not Recommended
|
Not Recommended
|
6.0.5 (not available to download) |
Not Recommended
|
Not Recommended
|
Not Recommended
|
6.0.4 (not available to download) |
Not Permitted
|
Not Permitted
|
Not Permitted
|
(click number to download) |
No Release |
No Release |
Not Recommended
|
5.3.2 (not available to download) |
No Release |
No Release |
Not Permitted
|
5.3.1 (not available to download) |
No Release |
No Release |
Not Permitted
|
5.3.0 (not available to download) |
No Release |
No Release |
Not Permitted
|
5.2.13 (not available to download) |
Not Recommended
|
Not Recommended
|
No Release |
5.2.12 (not available to download) |
Not Permitted
|
Not Permitted
|
No Release |
5.2.10 (not available to download) |
Not Permitted
|
Not Permitted
|
No Release |
5.2.9 (not available to download) |
Not Permitted
|
Not Permitted
|
No Release |
5.2.8 (not available to download) |
Not Permitted
|
Not Permitted
|
No Release |
5.2.7 (not available to download) |
Not Permitted
|
Not Permitted
|
No Release |
5.2.6 (not available to download) |
Not Permitted
|
Not Permitted
|
Not Permitted
|
5.2.5
(not available to download) |
Not Permitted
|
Not Permitted
|
Not Permitted
|
5.2.4
(not available to download) |
Not Permitted
|
Not Permitted
|
Not Permitted
|
5.2.3
(not available to download) |
Not Permitted
|
Not Permitted
|
Not Permitted
|
5.2.2
(not available to download) |
Not Permitted
|
Not Permitted
|
No Release |
5.2.1
(not available to download) |
Not Permitted
|
Not Permitted
|
Not Recommended
|
5.2.0
(not available to download) |
Not Permitted
|
Not Permitted
|
No Release |
5.1.7 |
Not Permitted
|
Not Permitted
|
Not Permitted
|
5.1.6 |
Not Permitted
|
Not Permitted
|
Not Permitted
|
5.1.5 |
Not Permitted
|
Not Permitted
|
Not Permitted
|
5.1.4 |
Not Permitted
|
Not Permitted
|
Not Permitted
|
5.1.3 |
Not Permitted
|
Not Permitted
|
Not Permitted
|
5.1.2 |
No Release |
No Release |
Not Permitted
|
5.1.1 |
Not Permitted
|
Not Permitted
|
Not Permitted
|
5.1.0 |
Not Permitted
|
Not Permitted
|
Not Permitted
|
5.0.9 |
Not Permitted
|
Not Recommended
|
Not Recommended
|
5.0.8 |
Not Permitted
|
Not Permitted
|
Not Permitted
|
5.0.7 |
Not Permitted
|
Not Permitted
|
Not Permitted
|
5.0.6 |
Not Permitted
|
Not Permitted
|
Not Permitted
|
5.0.5 |
Not Permitted
|
Not Permitted
|
Not Permitted
|
5.0.4 |
Not Permitted
|
Not Permitted
|
Not Permitted
|
5.0.3 |
Not Permitted
|
Not Permitted
|
Not Permitted
|
5.0.2 |
Not Permitted
|
Not Permitted
|
Not Permitted
|
5.0.1 |
Not Permitted
|
Not Permitted
|
Not Permitted
|
5.0.0 |
Not Permitted
|
Not Permitted
|
Not Permitted
|
4.X and earlier |
Not Permitted
|
Not Permitted
|
Not Permitted
|
To Get Help
If you have questions or experience any difficulties, use any of the following methods to contact the IT Service Desk for help:
- Visit the IT Help Portal
- Call us at 814-865-HELP (4357)
- Email us at ITservicedesk@psu.edu