Article State
Validated
Issue
Your firewall is blocking traffic from Zoom. It is known to incorrectly interpret Zoom as a security threat and not allow it to run.
Environment
- Zoom
- Macintosh OS
Resolution
1. Go to System Preferences
2. Go to Security & Privacy
3. Go to Firewall and click Firewall Options
4. Click the plus button (+), then click on zoom.us.
5. Click Add to let allow incoming connections from Zoom.
If this problem persists when connected to Global Protect, please proceed to: How to clear DAT files for the GlobalProtect VPN agent software.
If you require further assistance, please feel free to open a ticket or chat.