Article Intended For
Cisco Jabber softphone users
Introduction
RedSky MyE911 version 4.12
This guide is intended to provide instruction on how to install the MyE911 application and provide an overview of the MyE911 application.
Installation Requirements
To ensure proper functionality of the MyE911 Client application, the following conditions must be met:
• A MyE911 client user must be pre-provisioned in RedSky’s Horizon Mobility Portal by Penn State EIT Infrastructure Voice Services
• MyE911 installation file has been downloaded onto the client device
• The installer must be run on Microsoft Windows 7.1 SP1 or higher
Step-by-Step Instructions
Installation
- Open the installer and begin the installation process.
- In the “Settings” pop-up specify the “Host” specified below:
https://anywhere.e911cloud.com
- Specify a destination folder (optional) and click “Next”.
- Click “Install”.
- Following installation, from the start menu, click the MyE911 application to start MyE911.
- Click the MyE911 icon in the service tray to being the MyE911 device registration process.
- You will see a “Device registration” pop-up from the MyE911 Client. Enter your Penn State email (formatted "abcd1234@psu.edu")address then click “Send”.
- You will then be emailed a verification code.
- You should receive an email with a verification code This email may arrive in your Spam folder.
- Enter the verification code into the “Device Registration pop up window.
- Once your device is verified you should receive a Windows notification telling you that your device has been activated.
- If user uninstalls MyE911, a warning will appear before final uninstallation.
Configuration (Windows User guide)
Links
https://softwarerequest.psu.edu/
- Select Penn State
- Products from top menu.
- Jabber > Download
- Select MyE911 installer for Windows.