Unified Comunications with Cisco Jabber: MyE911 (macOS)

Cisco Jabber softphone users

RedSky MyE911 version 4.12

This guide is intended to provide instruction on how to install the MyE911 application and provide an overview of the MyE911 application.

Installation Requirements

Step-by-Step Instructions

Installation

1. Download the MyE911 installation file.
2. Click on the MyE911 downloader, and then drag and drop the MyE911 application into your Applications folder.
3. Launch MyE911.
   
   1. Some users may see a window saying, “MyE911 is an app downloaded from the internet. Are you sure you want to open it.”
   2. Click “Open”.
4. In the “Settings” pop-up, copy and paste the URL below into the “Host” field: https://anywhere.e911cloud.com
5. Click “Save”.
6. You should then get a red pop-up called “Device registration”. (If you do not see the pop-up, launch MyE911 from Applications.)
   
   1. If you receive a pop-up about MyE911 wants access to control “System Events”, click OK.
   2. In the Device registration box, enter your Penn State email (formatted abcd1234@psu.edu) address then click “Send”.
   3. You should receive an email with a verification code. This email may arrive in your Spam folder.
   4. Enter the verification code into the “Device Registration” pop up and click “Verify”.
   5. Once your device is verified you, should receive a notification telling you that your device has been activated.

Setting Current Location

Users can either create a new location or select a previously saved location from their MyE911 account.

NOTE: If you have a Penn State University campus address that does not include a street, please follow “The address provided is not properly formatted” section below.

1. Locate the MyE911 icon in the toolbar, click and select “Open”.
2. The MyE911 should now open in your default web browser.
   
   1. Make sure your browser window is active & not minimized.
   2. To set a new location:
      
      1. Click the blue button “Add Location and Set as Current”.
      2. Enter the “Location Name” – this is a tag to quickly identify the locations, such as “Home” or “Office”.
      3. Enter the address. You may receive a drop-down menu that will auto-populate with a list of locations or addresses that closely match the information you have input.
      4. Click the blue button “Add Location and Set as Current” to save the location.
      5. A “Success!” pop up will display. Click “Close”.
      6. Close this browser window.
   3. To select a location already saved in your MyE911 account:
      
      1. Click “Manage Locations” from the menu on the left
      2. Click the radio button (the circle icon) to the left of your current location.
      3. A “Success!” pop up will display. Click “Close”.
3. Once your location is set, verify your location.
   
   1. Open Jabber and dial 9-3-3
   2. The 933 Validation Center will confirm your location.
   3. If the location confirmed by the 933 Validation Center does not match your current location, submit a ticket to Enterprise Networking & Communication Services for assistance.

“The address provided is not properly formatted” message when adding a new location”

Users may see “The address provided is not properly formatted” message under the Address field when adding a new location. If this happens:

1. Click “Alternate Address view” located beneath the Address field
2. The “Location Name” should autofill the information previously entered.
3. “House Number” is either your house or office number.
4. “Street Name” is either the street name or building name, if you are not at home.
5. Continue filling in your location’s City, State, and Zip
6. Click the blue button “Add and Set as Current Location” to save the location.

Note: When right clicking on the icon, you will see the following options:

• Open – opens MyE911 in your default browser
• Snooze – snooze location input prompts for up to 24 hours
• Settings – edit settings for MyE911
• About – MyE911 application information
• Exit – If you exit out of MyE911, your location will no longer be sent to an emergency response center upon dialing 9-1-1

You can always open MyE911 in your web browser to view the “My Location” page to ensure that MyE911 has correctly detected your current location. You can also view this information from the “Manage Locations” page.

https://softwarerequest.psu.edu/

1. Select Penn State
2. Products from top menu.
3. Jabber > Download
4. Select MyE911 installer for macOS.