Article State
Validated
Issue
The GlobalProtect portal config and authentication cookies are stored in encrypted files on the host operating system with a .dat extension. Occasionally, the content of these files become corrupted or improperly referenced by the GP agent. Often, removing the .dat files will resolve connectivity issues.
Environment
- Windows 10 operating system
- GlobalProtect agent is installed and has previously connected to a VPN gateway
Resolution
Locate and remove all of the files with a ".dat" extension in these directory locations:
- C:\Users\<user-profile>\AppData\Local\Palo Alto Networks\GlobalProtect
- C:\Program Files\Palo Alto Networks\GlobalProtect (Requires administrative privileges to modify the contents of this directory)