How do I remote into a Liberal Arts computer using GlobalProtect?

• Liberal Arts
• Remote Desktop
• Mac
• Windows
• GlobalProtect

Prerequisites

• GlobalProtect must be installed and running
• If remote access has never been requested, please fill-out this form Liberal Arts Remote Desktop Access Request

Windows

1. GlobalProtect must be running
2. Search your computer for Remote Desktop
   1. If you are using a personal Mac, you may need to go to the Apple Store and download Microsoft Remote Desktop
3. For Windows users
   1. In the Computer field, type your computer name Example: L2ITLA-WT0000.ad.psu.edu
   2. Click "show options" button in the bottom left corner of the Remote Desktop Connection window
   3. Add your Penn State username into the username field Example: PSU\abc123
   4. Click “Connect”

Mac

1. GlobalProtect must be running
2. Search your computer for Remote Desktop
3. Click on the + symbol and Add PC
4. In the PC name field, type your computer name Example: L2ITLA-WT0000.ad.psu.edu
5. Click on the “User Account” drop-down field and select “Add user account”
6. Add your Penn State username into the username field Example: PSU\abc123
7. The password field is optional. This is your Penn State password (WebAccess Password)
8. A friendly name is optional as well but useful if you are connecting to multiple machines
9. Click the “ Add” button
10. Double click the computer you just created to open the connection

Troubleshooting

KB0015820