Penn State Service Management

Article Intended For

Penn State faculty, staff, students, and affiliates who need a private connection to secured Penn State resources when learning or working remotely.

Introduction

Your use of the GlobalProtect service will not work
until your workgroup or unit has been provisioned.

Contact your local IT to determine your GlobalProtect access

Use this document to find resources to assist you with connecting to secured Penn State resources via the GlobalProtect Remote Access VPN (Virtual Private Network) when learning or working remotely.

Article Body

Penn State IT is committed to serving the mission of our University and the protection of our critical resources. By downloading and installing the GlobalProtect Remote Access VPN according to the directions that best match your devices, you will maintain access to the secured Penn State resources you’ve used before. See the informational material below to help you get this critical access tool running on your computer or mobile device.

What is the GlobalProtect Remote Access VPN?

The GlobalProtect VPN (Virtual Private Network) is a private connection required to access secured Penn State resources, such as the VoIP Portal for managing your telephone settings, LIAS (Library Access), and sophisticated security Enclaves. If you are not sure whether you should use the VPN, please contact the Penn State IT Service Desk.

The GlobalProtect VPN provides an additional layer of security, but is not required and will not interfere, when accessing public-facing services such as www.psu.edu, Microsoft O365 email, SharePoint, One Drive, etc.

Instructions for Downloading and Installing the GlobalProtect Remote Access VPN

If you are using a computer that allows you to install and uninstall programs on your own, use the following instructions:

KB0013419 - GlobalProtect Remote Access VPN: Windows OS

KB0013420 - GlobalProtect Remote Access VPN: MacOS

KB0013424 - GlobalProtect Remote Access VPN: Linux OS

KB0013422 - GlobalProtect Remote Access VPN: iOS

KB0013423 - GlobalProtect Remote Access VPN: Android

If you are using a computer that depends on your local IT support for installing and uninstalling programs:

Your local IT support staff is aware of the VPN changes and can help you. Please follow their direction or reach out to them with your questions. If you are unsure how to contact local support, reach out to the Penn State IT Service Desk for help.

How to Get Help with the GlobalProtect Remote Access VPN

If you have questions or experience any difficulties, use any of the following methods to contact the IT Service Desk for help:

Visit the IT Help Portal
Call us at 814-865-HELP (4357)
Email us at ITservicedesk@psu.edu

GlobalProtect Remote Access VPN - Overview