Article Intended For
Penn State faculty, staff, students, and affiliates who use the GlobalProtect VPN on Windows computers and also simultaneously use Zoom.
Introduction
An issue has been identified when attempting to connect to a Zoom meeting while the GlobalProtect VPN is also connected, with a suite of windows networking tools and drivers known as the Killer Networking Service The Killer Networking suite of software and drivers are owned and developed by the Intel corporation and are factory installed by PC manufacturers, including Dell Inc.
Article Body
The Killer Network suite allows users to:1
- View your computer or system information, performance summary and networking activity
- Monitor traffic going across your computer's wireless network connection and set traffic bandwidth and priorities
- View applications running on your computer that use the network and control their Internet access
- Optimize your network bandwidth and configure your network settings
There are several components that are part of this suite, including the Windows Services: Killer Smart AP Selection Service, Killer Analytics Service, and the Killer Network Service. These Windows services control the startup of several process during boot In particular to the conflict with GP-VPN and Zoom, the Killer Network Service windows service controls the KillerNetworkService.exe process. Ending this process and preventing it from running during the next boot will effectively eliminate the conflict.
Resolution
Administrative privilege's are needed to perform the steps below to eliminate the Killer Network conflict with GP-VPN/Zoom. If you do not have administrative privilege's to implement this fix, you will need to contact your IT support. Be sure to reference this KnowledgeBase article to ensure the fastest resolution possible.
- Open the Control Panel, and go to System and Security -> Administrative Tools
- Open Services. If necessary, right-click on Services, choose Run as Administrator, then enter administrative credentials
- Locate the Killer Network Service. Double-click the name to view and change the properties of this service.
- To stop the KillerNetworkService.exe process and eliminate the conflict in real-time, from the General tab, click Stop under the Service status: field.
- To stop the KillerNetworkService.exe process from starting at the next and subsequent boots, from the General tab, choose Disabled in the drop-down selector under the Startup type: field.
- Click OK to accept and save the properties changes made to this service.