[Liberal Arts] Remote Desktop Connection

• Liberal Arts
• Remote Desktop
• Mac
• Windows
• GlobalProtect

Before you get started

• If remote access has never been requested, please fill-out this form 
  • Liberal Arts Remote Desktop Access Request

Download (only) GlobalProtect application

• If you are using a PSU/Liberal Arts machine, GlobalProtect should already be installed or available via Software Center (Windows) or Self Service (Mac)
• If you are using a computer that allows you to install and uninstall programs on your own, please download preferred version of the GlobalProtect agent KB0013671
• There are different application downloads designed for the 32-bit or the 64-bit version of Windows. If you are not sure which version you are using, first click here

Instructions for Installing the GlobalProtect Remote Access VPN

Using Remote Desktop

For Windows Users

1. Search your computer for Remote Desktop
2. In the Computer field, type your computer name followed by .ad.psu.edu
   1. Example: L2ITLA-WT0000.ad.psu.edu
3. Click "show options" button in the bottom left corner of the Remote Desktop Connection window
4. Add your Penn State username into the username field with PSU\ before your access ID
   1. Example: PSU\abc123
5. Click “Connect”

For Mac Users

1. Search your computer for Remote Desktop
   1. If you are using a personal Mac, you may need to go to the Apple Store and download Microsoft Remote Desktop
2. Click on the + symbol and Add PC
3. In the PC name field, type your computer name followed by .ad.psu.edu
   1. Example: L2ITLA-WT0000.ad.psu.edu
4. Click on the “User Account” drop-down field and select “Add user account”
5. Add your Penn State username into the username field with PSU\ before your access ID
   1. Example: PSU\abc123
6. Password field is optional. This is your Penn State password (WebAccess Password)
7. Friendly name is optional as well but useful if you are connecting to multiple machines
8. Click the “ Add” button
9. Double click on the Desktop Icon within the “Saved Desktops” window to open the connection

Troubleshooting

Some users have experienced connection issues after switching to GlobalProtect. Please check the following to ensure you are meeting all requirements.

• Make sure that the machine you are trying to connect to is powered on and has interest access
• GlobalProtect requires the use of an anti-virus program to be installed on the computer used to connect to the PSU network
• Virus Definitions must be up-to-date and have active monitoring enabled.
• To acquire a compatible anti-virus program, visit: Anti-Virus Software and select an option from the list under the ‘Students’ section
  • Currently for Mac, the only free option with "active monitoring" is Avast
• The computer Operating System needs to be up to date.
• Cisco AnyConnect should not be used when connected with GlobalProtect
  • It will be decommissioned and can be uninstalled