Unified Communications with Cisco Jabber: MyE911 Location Tracking (macOS)

MyE911 software installation for Penn State faculty and staff who use Cisco Jabber on a self-managed desktop, laptop, or tablet.
** If your IT support staff has already installed the MyE911 software on your device, please contact them for your next steps. **

In this article:

• Device Requirements
• Four Steps to Complete the Installation
  
  • Download and Install the MyE911 Application File
  • Register the Application
  • Set Your Location Information on the MyE911 Portal
  • Validate Your Location through the 933 Validation Center
• Alternate Location Setup for University Addresses
• MyE911 Options
• To Get Help

The images associated with the below instructions may vary slightly based on your device.

Device Requirements

To use the MyE911 application:

• You must have an active Penn State telephone number issued through the University’s VoIP telephone system.
• Your telephone number is set up with Jabber capability, you have current Jabber software installed, and your PSU ID is set up for outgoing calls on your device.
• Your Penn State ID must be set up in the RedSky Horizon Mobility Portal by Penn State Infrastructure Voice Services.
• Your machine must be running IOS 10.13 or higher and Java 11 or higher.
  

There are Four Steps to Complete the MyE911 Location Tracker Installation

1. Download and install the application file.
2. Register your device with MyE911.
3. Set your location in the MyE911 Web Portal.
4. Validate your location through the 933 Validation Center.

1. Download & Install the MyE911 Application File

1. Download the application from Software at Penn State.
   
2. Click on the Penn State button to login.
3. Click the Download Button.
   
   
   
4. Click Download.
   
   
   
   
5. Click on the Installation File, then drag and drop it into your Applications folder.
   
   
   
   
6.  Click Open.
   
   
   
   
7.  Verify the URL (https://anywhere.e911cloud.com) is populated in the "Host" field, then click Save.
   
   
   
   Note: If you do not receive the pop-up “Device Registration” launch MyE911 from applications.

2. Register the Application

1. Enter your Penn State Email (formatted as abc123@psu.edu ) and click Send.
   
   
   
   
2. You will receive an email with a verification code. (This email may arrive in your Spam folder). Open the email and copy the Code.
   Note: If you receive a pop-up message stating MyE911 wants access to control “System Events,” click OK.
   
   
3. Once you receive the verification email, open MyE911 from Programs and continue with the registration process below.
   Note: If you do not receive the verification email, submit a ticket through the Penn State IT Help Desk.
   
   
4. Open the verification email and copy the Code.
5. Enter the code in the Device Registration Window and click Verify.
   (You will receive a notification stating your device has been activated.)
   
   
   

3. Set Your Location in the MyE911 Web Portal

Note: If you have a Penn State University campus address that does not include a street and you receive the following message: “The address provided is not properly formatted,” see the section below titled Alternate Location Setup for University Addresses.

1. Locate the MyE911 Icon in the toolbar and select Open.

  Note: Make sure your browser is active and not minimized.

2. Once the webpage opens click the Add Location and Set as Current Button.
   
   

3. Fill out the Add Location Window and Click the Add and Set as Current Location.
   
   

Validate Your Location Using the 933 Validation Center

1. Open Jabber and dial 9-3-3.
   
2. Listen for the 933 Validation Center audio to confirm your phone number and location.
   
   Note: If the location confirmed by the 933 Validation Center does not match your current location, submit a ticket through the Penn State IT Help Desk.
   
   

Alternate Location Setup for University Addresses

This section is only applicable if you received “The address provided is not properly formatted” message when adding your location.

1. Click “Alternate Address view” located beneath the Address field.
2. The “Location Name” should auto-fill the information previously entered.
3. “House Number” is either your house or office number.
4. “Street Name” is either the street name or building name if you are not at home.
5. Type your location’s City, State, and Zip.
   
   
   
   
6. Click the blue button “Add and Set as Current Location” to save the location.
   
   

MyE911 Application Options

You can perform the below actions from the toolbar by right-clicking the MyE911 Application:

• Open: This opens the MyE911 portal where you can perform the below from the Menu Selector in the top left of the screen.
• My Location: Validate that MyE911 correctly detected your current location.
• Manage Locations: View and manage your saved locations.
• User Details: View & update your information.
• Help: Review the user guide documentation.
• Snooze: Snooze location input prompts for up to 24 hours.
• Settings: Edit the setting input911.
• About: MyE911 application Information.
• Do Not Exit: If you exit MyE911, your location will no longer be sent to an emergency response center upon dialing 9-1-1.
  
  

To Get Help

For all installation or location verification issues, please submit a ticket through the Penn State IT Help Desk for assistance.

MyE911 Software Download (Penn State Software)

• Select Penn State.
• Select Products from the top menu.
• Select Jabber Download.
• Select MyE911.

MyE911 Portal

• Enter your Penn State email (abc@psu.edu).
• Click Next.
• Click Submit.

Related Knowledge Base Article:

KB0018421 – Unified Communications with Cisco Jabber: Introduction to MyE911 - Location Tracking Software.