Article Intended For
Penn State faculty, staff, students and affiliates who use two-factor authentication (2FA)
Introduction
This article covers the following scenarios related to replacing a currently enrolled phone:
- My new phone has the same number
- Both phones are smartphones
- Both phones are non-smartphones
- One phone is a smartphone, the other is not
Article Body
My new phone has the same number
Both phones are smartphones
If both your old (currently enrolled) and new phone are smartphones, you don't need to enroll your new phone in order to use it for 2FA. Because the number has not changed, you can use your new phone to authenticate via phone call or SMS text passcode now, without changing anything at all.
However, to use the Duo Push or Duo Passcode authentication options with your new phone, you will need to download and install the Duo Mobile app on your new phone and reactivate the connection to your Penn State account. (A duo passcode is the passcode you see when you open the Duo App on your phone. Duo passcodes can be entered in the Passcode box on the 2FA Authentication Required screen.)
To learn how to install and reactivate Duo Mobile, see knowledge base article 2FA: Activate or Re-Activate Duo Mobile on my Smartphone to Receive Duo Push and Duo Passcodes.
Both phones are non-smartphones
If both your old (currently enrolled) and new phone are non-smartphones (cellphones with only voice and text capability), no action is needed. When you authenticate and request a phone call or text message with passcodes, the call or text will automatically be sent to your new phone.
One phone is a smartphone, the other is not
If your old (currently enrolled) phone is a non-smartphone (a cellphone with only voice and text capability), and your new phone is a smartphone, or vice versa, you will need to unenroll the old phone and enroll the new phone as a new device.
- If you have access to another enrolled device, you may log in to the 2FA Management website and enroll your new phone. To learn how, refer to the following knowledge base article: 2FA: Add (Enroll) or Remove (Unenroll) a Device from Two-Factor Authentication.
- If you're unable to log to the 2FA Management website because you don't have access to an enrolled device that still works for 2FA, call the IT Service Desk for assistance.
My new phone has a different number
If your new phone has a different number than your currently enrolled phone, you'll need to unenroll the old phone and enroll the new one as a new device.
- If your old phone still works for 2FA authentication, or you have access to another enrolled device, you may log in to the 2FA Management website and enroll your new phone. To learn how, refer to the following knowledge base article: 2FA: Add (Enroll) or Remove (Unenroll) a Device from Two-Factor Authentication.
- If you're unable to log to the 2FA Management website because you don't have access to an enrolled device that still works for 2FA, contact the IT Service Desk for assistance.